Terms & Conditions

Consequences of Default
1.1 “Supplier” shall mean “Interlingual Language Services Pty Ltd” ABN 53 656 297 746, its successors and assigns or any person acting on behalf of and with the authority of the Supplier.

1.2 “Customer” shall mean the person, organisation or entity referred to as the Customer or any person acting on behalf of and with the authority of the Customer.

1.3 Interest on overdue invoices shall accrue daily from the date when payment becomes due until the date of payment, at the rate of 2% per calendar month and such interest shall compound monthly at such a rate after as well as before any judgment.

1.4 The Supplier reserves the right to refer the collection of any outstanding accounts to a debt collection agency without notice to the Customer.

1.5 The Customer agrees to be liable for any recovery costs and expenses the Supplier incurs as a result of the referral of the debt to a debt collection agency, and the Customer agrees that section 27 (1) of the Debt Collectors (Field Agents and Collection Agents) Act 2014 (Qld) does not apply to this agreement.

1.6 If the collection of the debt is referred to the Supplier’s lawyers, the Customer accepts liability for and indemnifies the Supplier for all of the Supplier’s legal costs on a solicitor-client basis.

Terms and Conditions for Quotes

Interlingual Language Services Pty Ltd has detailed terms and conditions, set out below.

Services: Upon acceptance, Interlingual Language Services Pty Ltd will perform the services described in the estimate. Any additional services requested and not covered by the estimate will incur additional charges.
Timeframe: The services will be completed, and delivery will be made in accordance with the schedule in this quote, or as otherwise approved by the parties in writing.
Changes:  Changes to the specifications, quantities, schedule, or other aspects of the services that are requested or approved by you do not become binding on Interlingual Language Services Pty Ltd unless they are accepted in writing by Interlingual Language Services Pty Ltd. 

Cancellations (Translations)

• Once a quote has been accepted via email, the customer automatically agrees to these terms and conditions.
• Translation of any kind of document does not warrant the authenticity, legality or source of the original document.
• If the quote has already been accepted Cancellations must be agreed by both parties.
• Cancellations will incur a fee equal to 30% of the total invoice plus any translation completed up to the date of cancellation.

Cancellations (Interpreting Services)

• Once a quote has been accepted via email, the customer automatically agrees to these terms & conditions.
• Cancellations made more than 72 hours before the job will incur a 35% cancellation fee of the total invoice amount.
• Cancellations provided within 48 hours of the job will incur a 35% cancellation fee of the amount of the invoice.

Cancellations (Interpreting Equipment)

• Please note that cancellations for any interpreting equipment are strictly non-refundable, including postage managed by a third party (e.g. TNT), which is paid in advance to them by our team.

Cancellation of Other Fees:

• Please be advised that all expenses incurred in relation to the engagement of an interpreter through our service are strictly non-refundable. This includes flight bookings, accommodation reservations, airport travel fees, meal allowances, interpreting equipment, and any related costs, including postage by a third party.
• These charges reflect out-of-pocket expenses that are directly passed onto third parties such as airlines, hotels, and other service providers. Therefore, upon confirmation of your booking, these fees become immediately non-refundable.

Terms and Conditions for Quotes

We reserve the right to refer the collection of any outstanding accounts to a debt collection agency without notice to you.

You agree to be liable for any recovery costs and expenses we incur as a result of the referral of the debt to a debt collection agency, and you agree that section 27 (1) of the Debt Collectors (Field Agents and Collection Agents) Act 2014 (Qld) does not apply to our agreement.

In the event that the collection of the debt is referred to our lawyers, you accept liability for and indemnify us for all of our legal costs on a solicitor-client basis.

Interest on overdue invoices shall accrue daily from the date when payment becomes due until the date of payment at the rate of 2% per calendar month.